Powered by Avaya

The Perfect Cloud-Based Productivity Solution for
Customer and Team Engagement

Simple to Use - Seamless UC and Customer Experience - Quick to Deploy

Welcome to the Powered by Avaya | AWS Cloud Platform

Based on the award-winning Avaya IP Office and Avaya IP Office Contact Center (IPOCC), Powered by Avaya is a cost-effective, flexible solution that supports both private or hybrid cloud deployment models. Powered by AWS Cloud Platform, Powered by Avaya allows your customers to move to the cloud with little to no disruption to their business. It is the ideal solution for customers who want increased flexibility and security while running UC and CC applications in the cloud.

Interested? Learn more about Powered by Avaya | AWS Cloud Platform

 


Avaya has teamed up with AWS Cloud Platform to bring to their mid-sized business customers the Powered by Avaya Hosted Solution. With Powered by Avaya, the vision is to help people and organizations to move to the digital age of communications; Where all communications across devices and software apps are secure and synced together.

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Avaya for Smart Communications

Powered by Avaya - AWS Cloud Platform Solution transforms your customer experience, enhances the productivity of your employees and enables your business model.

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Avaya Communicator for Web

Embed real time communication into the browser and cloud-based applications.

Mobile Apps

For Android and iOS enable the mobility requirements of your teams.

Contact Center Desktop Application

Bring WebRTC softphone together with rich agent and supervisor functionality and reporting.

Device Flexibility

Provide users and agents with multiple device options.


Avaya Communicator for Web

Best In-App Experience for Team Engagement

No Software Solution

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Web RTC or Phone

Voice + Video

voicevid

Contacts, IM and Presence
Collaboration Actions
Unified Messaging
Integrated Conferencing

In-App UC Workflow

in-app

Contextual Collaboration
Screen-pops
CTI
Click-to-X


Contact Center Home Desktops

Multi-Channel Customer Engagement

Agent Desktop

agent

WebRTC Softphone
Simple to use intuitive UI
Out of the box remote working
Voice, Email, Web Chat

Supervisor Desktop

supervisor

All Agent functionality plus:
Remotely log agents in/out between groups
'Listen in' to agent calls
Access, build, run and view reports